Shipping Insurance for your road freight
How does the freight insurance work with Quicargo? What happens if your palletized goods get damaged? What happens in case of theft, or in case of delays?
This page will tell you all about it. Get your goods on the road without having to worry about how to handle any calamities.
Get your goods on the road without having to worry about how to handle any calamities.
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Standard included transport insurance
All our carriers have been carefully selected. Your shipments will only be transported by carriers that are CMR/AVC qualified. This means that as a shipper, you will always have a good coverage in the event of damage, theft or delays.
It is important to note that CMR/AVC provides the carrier with insurance, and not you as a shipper. In order for you to get reimbursed, you need to be able to provide proof that the carrier is liable.
Insurance for truck freight inside the Netherlands
AVC (general conditions for carriers) only apply to shipments that take place within the borders of the Netherlands.
Covers €3,44 per kilogram
Damage to the goods
Theft or loss of goods
Damage due to delays
*Except if the carrier can prove a case of force majeure
Poorly packaged goods
Wrongly labeled or addressed
Insurance for international truck freight
CMR - Convention on the contract for the international carriage of goods by road, applies to international shipments.
Covers €10 per kilogram
Damage to the goods
Theft or loss of goods
Damage due to delays
*Except if the carrier can prove a case of force majeure
Poorly packaged goods
Wrongly labeled or addressed
More details about the conditions for the insurance
So the good news is that your cargo is insured. However, there are some conditions that need to be met before you can apply to the carriers’ insurance. The first and most important condition is that the goods need to be packed accordingly.
→ Learn how to safely package your pallets
Officially, a pallet even has to withstand a tilt test with a 26 degrees angle. Be aware that the cargo should still be stable when a truck is breaking or making sharp turns.
It is the carriers’ responsibility to transport the goods safely to their destination. So from the moment the goods are picked up, until they are delivered and a POD is signed they are responsible for damage or loss of the goods.
For example, if a pallet gets lost on a warehouse and not found within 30 days, you can file a damage claim. Sometimes it happens that goods are damaged while being loaded/unloaded on the truck, for example by the use of a forklift. Also in that case you can file a claim.
However, if the goods are damaged because they stuck out from the pallet or fell in the truck due to instable packaging, you cannot file a claim.
How to file a claim
Always make sure to check the goods before you sign for delivery. In case of damage, take pictures and mention the damage on the POD . The pictures need to demonstrate the damage and the packaging. Please keep the damaged goods available for inspection, as sometimes insurance companies require this.
It is important that you report the damage as soon as possible, as there is an official deadline of 7 days. You can first mention it by writing an email to service@quicargo.com
After that, you will be asked to send a copy of the signed POD and the pictures. When the carrier accepts the claim, we will help you starting up the process. Please keep in mind it can take a while from the start of the claim to the settlement, the full process can take up to two months.